Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by mamba196 ("mamba196", "the Company", "We", "Us", or "Our"), the operator of the online gambling and sports betting platform accessible at https://mamba196.cam (the "Platform"). This Policy governs the collection, use, storage, and disclosure of personal data relating to individuals who access or use the Platform ("Users", "You", or "Your").

mamba196 is committed to protecting the privacy of all individuals who interact with our Platform. We handle personal data with care, in accordance with the principles of international data protection standards applicable under our licensing framework and, where relevant, with due regard for the Personal Data Protection Act 2010 ("PDPA") of Malaysia, which applies to the processing of personal data in commercial transactions involving Malaysian data subjects.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference and govern additional aspects of your relationship with mamba196.

2 Definitions

For the purposes of this Privacy Policy, the following terms shall bear the meanings assigned below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and device identifiers.
• "Processing" — any operation or set of operations performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, mamba196 acts as the Data Controller in respect of all User Personal Data collected through the Platform.
• "Data Processor" — a third party that processes Personal Data on behalf of the Data Controller, subject to contractual obligations and applicable data protection law.
• "KYC" — Know Your Customer; the identity and age verification process required by mamba196 prior to processing withdrawals or as otherwise required by our licensing obligations.
• "Cookies" — small text files stored on a User's device when they access the Platform, used to facilitate session management, analytics, and personalisation.
• "Third-Party Service Providers" — external organisations engaged by mamba196 to assist in the delivery of Platform Services, including payment processors, identity verification providers, gaming software suppliers, and customer support technology providers.

3 Data We Collect

mamba196 collects Personal Data across several categories, depending on how you interact with the Platform. The categories of data we collect include the following:

mamba196 does not collect sensitive personal data (such as health records, racial or ethnic origin, political opinions, or religious beliefs) except to the extent that a User voluntarily discloses such information in the context of a responsible gambling assessment or support request.

4 How We Collect Data

mamba196 collects Personal Data through the following means:

• Direct interactions: Data you provide when registering an Account, completing KYC verification, making deposits or withdrawal requests, contacting our support team, or updating your account profile.
• Automated technologies: Technical Data collected automatically when you access the Platform, through server logs, cookies, pixel tags, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-money laundering (AML) screening services; payment confirmation data from payment processors including FPX, DuitNow, and cryptocurrency networks.
• Publicly available sources: Where permitted, data sourced from public records or publicly available databases for identity verification or fraud prevention purposes.

5 Data Processing & Legal Basis

mamba196 processes your Personal Data only where there is a valid legal basis for doing so. The primary legal bases on which we rely include:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with our international licensing obligations, anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements.
• Legitimate interests: Processing carried out to protect the security and integrity of the Platform, prevent fraud, improve our services, and enforce our Terms & Conditions, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — such as for the receipt of marketing communications. You may withdraw such consent at any time by contacting our support team.

6 How We Use Your Data

mamba196 uses the Personal Data we collect for the following purposes:

• To create, verify, and manage your Account on the Platform;
• To process deposits and withdrawals via your chosen payment method, including Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and cryptocurrency wallets;
• To conduct identity verification (KYC) and age verification in accordance with our licensing obligations, including confirming that you are aged 21 or above;
• To detect, prevent, and investigate fraud, money laundering, collusion, multiple account creation, and other prohibited conduct;
• To personalise your experience on the Platform, including game recommendations, VIP tier management, and relevant promotional offers;
• To provide customer support via live chat and email channels;
• To send transactional communications including deposit confirmations, withdrawal notifications, and account security alerts;
• To comply with our responsible gambling obligations, including monitoring for indicators of problem gambling behaviour and enforcing self-imposed limits;
• To send marketing communications where you have opted in to receive such communications, and to manage your marketing preferences;
• To conduct analytics, performance monitoring, and product improvement activities to enhance the Platform's functionality and user experience;
• To maintain records required for regulatory compliance and internal audit purposes.

7 Data Sharing & Disclosure

mamba196 does not sell, rent, or trade your Personal Data to any third party for their own commercial use. We may, however, share your Personal Data in the following circumstances:

• Third-Party Service Providers: We share Personal Data with vetted service providers who assist in the operation of the Platform, including KYC and identity verification providers, payment processors, fraud screening services, gaming software suppliers, cloud infrastructure providers, and customer support technology vendors. All such providers are bound by contractual data processing agreements.
• Regulatory and Licensing Authorities: We may be required to disclose Personal Data to our licensing authority, financial regulators, or law enforcement agencies in connection with our legal obligations under anti-money laundering (AML) or counter-terrorism financing (CTF) regulations.
• Legal Proceedings: Where required to do so by a court order, subpoena, or other lawful legal process, mamba196 may disclose Personal Data to the extent legally compelled.
• Fraud Prevention Networks: In cases of suspected fraudulent activity, we may share relevant Personal Data with industry fraud prevention databases or partner operators to protect the integrity of the broader gaming ecosystem.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the business, your Personal Data may be transferred as part of that transaction, subject to equivalent data protection obligations being maintained by the acquiring entity.

8 Data Retention

mamba196 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:

• Account Data and KYC Records: Retained for a minimum of five (5) years following the closure of your Account, in compliance with international AML and licensing record-keeping requirements.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction.
• Communication Records: Support chat logs and email records retained for up to three (3) years from the date of the communication.
• Technical and Log Data: Typically retained for up to twelve (12) months, unless retention is extended for fraud investigation purposes.
• Marketing Consent Records: Retained until you withdraw consent or request erasure, after which suppression records may be maintained to prevent re-contact.

Following the expiry of applicable retention periods, Personal Data is securely deleted or anonymised in accordance with our internal data disposal procedures.

9 Data Security

mamba196 employs a range of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of sensitive Personal Data, including financial information and identity documents;
• Access controls restricting internal access to Personal Data to authorised personnel on a strictly need-to-know basis;
• Two-factor authentication (2FA) options for User Accounts;
• Regular security audits and penetration testing of Platform infrastructure;
• Secure data processing agreements with all Third-Party Service Providers handling Personal Data on our behalf.

10 Cookies & Tracking Technologies

mamba196 uses cookies and similar tracking technologies to operate and improve the Platform, ensure security, and analyse usage patterns. The categories of cookies we use include:

• Essential Cookies: Necessary for the Platform to function correctly. These include session management cookies that keep you logged in during a browsing session. Essential cookies cannot be disabled without impairing core Platform functionality.
• Analytical Cookies: Used to collect aggregated, anonymised information about how Users interact with the Platform — including pages visited, session duration, and navigation paths. This data helps us identify areas for improvement.
• Functional Cookies: Allow the Platform to remember your preferences, such as language settings, notification preferences, and VIP tier display options, to provide a more personalised experience.
• Security Cookies: Used to detect and prevent fraudulent activity, verify User identity across sessions, and protect against cross-site request forgery (CSRF) attacks.

Most web browsers allow you to control cookie settings through your browser preferences. Please note that disabling non-essential cookies will not affect your ability to use the core gaming and betting functions of the Platform, though some personalisation features may be limited.

11 Your Rights

Subject to applicable data protection law and the terms of our licensing obligations, you hold the following rights in relation to your Personal Data held by mamba196:

• Right of Access: You have the right to request a copy of the Personal Data we hold about you. Requests will be fulfilled within thirty (30) days of receipt, subject to identity verification.
• Right of Rectification: You may request that any inaccurate or incomplete Personal Data we hold about you be corrected or updated.
• Right of Erasure: In certain circumstances, you may request the deletion of your Personal Data. This right is subject to limitations where retention is required by law, including our AML and KYC record-keeping obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your Personal Data in specific circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where technically feasible and where processing is based on your consent or a contract, you may request your Personal Data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of our legitimate interests, and to the use of your Personal Data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us via our 24/7 live chat support or email at the address stated in Section 15. We will respond to all verified requests within thirty (30) days. In some cases, an extension of up to an additional thirty (30) days may be required, in which case we will notify you of the extension and the reason for it.

12 Children & Minors

The mamba196 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. Registration on the Platform requires confirmation that you meet the minimum age requirement, and KYC verification processes are in place to enforce this restriction.

If mamba196 becomes aware that Personal Data has been collected from an individual under the age of 21, we will take immediate steps to delete such data, close the associated Account, and return any deposited funds in accordance with our minor protection procedures. If you have reason to believe that a person under 21 has registered an Account on the Platform, please notify us immediately via our live chat support or email.

13 International Data Transfers

mamba196 operates under internationally recognised licensing frameworks and may utilise Third-Party Service Providers located in jurisdictions outside Malaysia. As a result, your Personal Data may be transferred to and processed in countries other than Malaysia. In all cases, such transfers are carried out subject to appropriate safeguards, including:

• contractual data processing agreements with all third-party processors, incorporating data protection standards commensurate with applicable international frameworks;
• selection of service providers who operate in jurisdictions with adequate levels of data protection, or who are subject to binding corporate rules or equivalent transfer mechanisms;
• encryption of Personal Data in transit and at rest, irrespective of the jurisdiction in which processing occurs.

14 Policy Amendments

mamba196 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the features of the Platform. Where material changes are made, we will notify registered Users via email or an on-site notification prior to the changes taking effect.

The Effective Date at the top of this document indicates when the current version was last reviewed and updated. We encourage you to review this Policy periodically to remain informed of how we protect your personal information. Continued use of the Platform following any amendment constitutes acceptance of the revised Policy.

15 Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way in which mamba196 handles your Personal Data, please contact our Data Support team through any of the following channels. We aim to respond to all data-related enquiries promptly and within the timeframes specified in this Policy.

We will acknowledge receipt of your request within two (2) business days and endeavour to provide a full response within thirty (30) days. Where a request is particularly complex or you have submitted multiple requests, the response period may be extended by a further thirty (30) days, and we will inform you accordingly.